Local Authorities across England from Bradford Metropolitan Borough Council to East Devon District Council trust Phoenix to recover their unpaid Parking or Traffic penalty charge notices.
Using the latest technology of Automatic Number Plate Recognition, Mapping and Routing systems and Body Worn Video and voice recording, we make every effort to maximise collection. Our collection rates are the highest in our industry and we have the lowest level of complaints in this challenging environment.
At Phoenix we manage each case referred to us on an individual basis, treating people fairly and with respect. We are always conscious that people may find themselves in a vulnerable position. When we identify potential vulnerability we make every effort to assist that person and signpost them to sources of free independent advice and assistance.
We have a dedicated Welfare Team who liaise directly with customers, clients and the advice sector to ensure no identified case of vulnerability progresses to enforcement unnecessarily.
Our aim in all cases is for early, non-intrusive engagement with customers to achieve either early settlement of the debt or a reasonable payment arrangement during the compliance stage, without the necessity of a doorstep visit.
We were the first enforcement company to be awarded a “British Parking Award” in recognition of our reciprocal training programme for clients, involving a range of training and educational sessions at our clients’ offices.
This project has helped increase collections even further and reduced the number of queries from client staff by over 50%.