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Institute of Money Advisers Conference 2018

The 2018 IMA Conference is being held on 21-22 May 2018, in Manchester. This year’s conference theme is ‘Money advice: credit where credit’s due’. Phoenix's Managing Director, Paul Caddy, is joining the Expert Panel Session, and delivering a presentation on Good Creditor Collection Practice. The presentation will outline how Phoenix have continued to drive best practice with specific reference to the review of 2014's TCG Regulations and the advice sector's recent "Taking Control" report.


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Money Advice Liaison Group celebrates 30 years of ‘working together to improve the lives of people in debt’ 

MALG was established in 1987 as a forum for shared best practice and communication in the debt and money advice sector in the UK. It has re-branded, re-launched and introduced a new membership structure aimed at widening participation across the advice, credit, collection, enforcement, fintech, policy-making, and regulatory sectors.


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Phoenix case study features in new vulnerability guidelines

The Finance & Leasing Association (FLA) and The UK Cards Association recently launched a new research publication – Vulnerability: a guide for debt collection. Developed with the University of Bristol’s Personal Finance Research Centre (PFRC), the publication aims to help debt collection staff better identify and support customers in vulnerable circumstances.


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