People are at risk from fraudsters masquerading as enforcement agents (bailiffs) and small businesses are a popular target, according to the civil enforcement industry’s trade body Civil Enforcement Association (CIVEA).
As a Credit Services Association (CSA) supporter, Phoenix is pleased to support a new CSA communications campaign, #heretohelp, which aims to build confidence in the debt collection sector and encourage early engagement by people in financial difficulty.
We are delighted to announce that Phoenix Commercial’s Business Development and Client Director Andy Cummins has been elected as President of the Institute of Revenues Rating and Valuation London and Home Counties Association.
Phoenix's High Court Enforcement arm, Phoenix HCE, are delighted to announce that their Managing Director and Authorised High Court Enforcement Officer, Paul Caddy, has been elected to the Board of the High Court Enforcement Officers Association (HCEOA).
The 2018 IMA Conference is being held on 21-22 May 2018, in Manchester. This year’s conference theme is ‘Money advice: credit where credit’s due’.
Phoenix's Managing Director, Paul Caddy, is joining the Expert Panel Session, and delivering a presentation on Good Creditor Collection Practice. The presentation will outline how Phoenix have continued to drive best practice with specific reference to the review of 2014's TCG Regulations and the advice sector's recent "Taking Control" report.
In this new webinar, presented by partners Policy in Practice, Phoenix's Customer Service Director, Carole Kenney, will share how we improve collection processes and reduce costs for clients, and how we intervene early to help those struggling with payments to prevent further charges.
Proposed reforms that would allow high court enforcement officers and certificated enforcement agents to enforce small sum County Court Judgements and Consumer Credit Act judgements have been put to the Government in a joint industry submission.
The winners of the inaugural 2017 Credit & Collections Technology Awards were revealed on 7th December, with Phoenix and Policy in Practice winning the Affordability Assessment Solution category for our online Benefit and Budgeting Calculator.
Setting up a formal procurement exercise for a new enforcement agent contract can be time consuming and resource heavy.
To help simplify the process two national procurement frameworks have recently been re-awarded through formal tenders.