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Phoenix’s ethical approach to affordability features as a case study in the Money Advice Service’s new strategic guidance document for progressive Council Tax recovery.
Phoenix are delighted to announce that on 25th September 2018, we joined the JBW Group, following an acquisition of the shares in Phoenix by JBW, with funding provided by Outsourcing Inc.
We are delighted to announce that Phoenix Commercial’s Business Development and Client Director Andy Cummins has been elected as President of the Institute of Revenues Rating and Valuation London and Home Counties Association.
Phoenix's High Court Enforcement arm, Phoenix HCE, are delighted to announce that their Managing Director and Authorised High Court Enforcement Officer, Paul Caddy, has been elected to the Board of the High Court Enforcement Officers Association (HCEOA).
The 2018 IMA Conference is being held on 21-22 May 2018, in Manchester. This year’s conference theme is ‘Money advice: credit where credit’s due’. Phoenix's Managing Director, Paul Caddy, is joining the Expert Panel Session, and delivering a presentation on Good Creditor Collection Practice. The presentation will outline how Phoenix have continued to drive best practice with specific reference to the review of 2014's TCG Regulations and the advice sector's recent "Taking Control" report.
In this new webinar, presented by partners Policy in Practice, Phoenix's Customer Service Director, Carole Kenney, will share how we improve collection processes and reduce costs for clients, and how we intervene early to help those struggling with payments to prevent further charges.
Phoenix are proud to announce the election of our Customer Service and Performance Delivery Director, Carole Kenney, to the position of Vice President of CIVEA.
Phoenix are delighted to announce the replacement of our online training system with a new responsive, mobile-friendly technology platform.
Proposed reforms that would allow high court enforcement officers and certificated enforcement agents to enforce small sum County Court Judgements and Consumer Credit Act judgements have been put to the Government in a joint industry submission.
Phoenix welcome 2 new members to our Client and Business Development Teams.
The winners of the inaugural 2017 Credit & Collections Technology Awards were revealed on 7th December, with Phoenix and Policy in Practice winning the Affordability Assessment Solution category for our online Benefit and Budgeting Calculator.
Congratulations are in order for Phoenix's Managing Director, Paul Caddy, who at last night's annual BPA Members' Dinner in London, was awarded the Ernest Davies Award for Advanced Parking Knowledge.
The Mayor has recently approved funding from the Greater London Authority to support and enhance the property inspection functions of all London boroughs.
Setting up a formal procurement exercise for a new enforcement agent contract can be time consuming and resource heavy. To help simplify the process two national procurement frameworks have recently been re-awarded through formal tenders.
With the continuing rise of protests against fracking, on-site protesters may be causing problems for local authorities including highway safety issues.
We are pleased to announce that following Medway's recent tender process, Phoenix have been selected to provide enforcement services for the collection of unpaid parking charges.
The finalists for this year's IRRV Awards have been selected. Phoenix submitted entries in 2 categories of the Excellence Awards this year, and were successfully shortlisted in both.
MALG was established in 1987 as a forum for shared best practice and communication in the debt and money advice sector in the UK. It has re-branded, re-launched and introduced a new membership structure aimed at widening participation across the advice, credit, collection, enforcement, fintech, policy-making, and regulatory sectors.
Please join me in supporting the calls for an independent regulator.
The Finance & Leasing Association (FLA) and The UK Cards Association recently launched a new research publication – Vulnerability: a guide for debt collection. Developed with the University of Bristol’s Personal Finance Research Centre (PFRC), the publication aims to help debt collection staff better identify and support customers in vulnerable circumstances.