We are delighted to announce that Phoenix Commercial’s Business Development and Client Director Andy Cummins has been elected as President of the Institute of Revenues Rating and Valuation London and Home Counties Association.
Phoenix's High Court Enforcement arm, Phoenix HCE, are delighted to announce that their Managing Director and Authorised High Court Enforcement Officer, Paul Caddy, has been elected to the Board of the High Court Enforcement Officers Association (HCEOA).
The 2018 IMA Conference is being held on 21-22 May 2018, in Manchester. This year’s conference theme is ‘Money advice: credit where credit’s due’.
Phoenix's Managing Director, Paul Caddy, is joining the Expert Panel Session, and delivering a presentation on Good Creditor Collection Practice. The presentation will outline how Phoenix have continued to drive best practice with specific reference to the review of 2014's TCG Regulations and the advice sector's recent "Taking Control" report.
In this new webinar, presented by partners Policy in Practice, Phoenix's Customer Service Director, Carole Kenney, will share how we improve collection processes and reduce costs for clients, and how we intervene early to help those struggling with payments to prevent further charges.
Proposed reforms that would allow high court enforcement officers and certificated enforcement agents to enforce small sum County Court Judgements and Consumer Credit Act judgements have been put to the Government in a joint industry submission.
The winners of the inaugural 2017 Credit & Collections Technology Awards were revealed on 7th December, with Phoenix and Policy in Practice winning the Affordability Assessment Solution category for our online Benefit and Budgeting Calculator.
Setting up a formal procurement exercise for a new enforcement agent contract can be time consuming and resource heavy.
To help simplify the process two national procurement frameworks have recently been re-awarded through formal tenders.
MALG was established in 1987 as a forum for shared best practice and communication in the debt and money advice sector in the UK. It has re-branded, re-launched and introduced a new membership structure aimed at widening participation across the advice, credit, collection, enforcement, fintech, policy-making, and regulatory sectors.
The Finance & Leasing Association (FLA) and The UK Cards Association recently launched a new research publication – Vulnerability: a guide for debt collection.
Developed with the University of Bristol’s Personal Finance Research Centre (PFRC), the publication aims to help debt collection staff better identify and support customers in vulnerable circumstances.
Phoenix are proud to be one of the first national business members of the Money Advice Liaison Group (MALG), supporting a collaborative approach to improving the solutions available for those in financial hardship or vulnerable situations.