Customer Service Centre

The Phoenix Customer Service section of this website is here to help you manage your account, make a payment or find out where to get assistance in managing your debts.

You can choose from the menu options on the left for a range of online services, or you can get in touch with us directly via:

  • Tel: 0333 323 0333 (Opening hours are 8am – 6pm Mon-Fri)
  • Email:
  • Fax: 0844 824 3829
  • Post: PO Box 2160, Bolton, BL6 9BR

Please ensure your Phoenix reference number, name, telephone number and address is included in all correspondence you send to us.

If you have been contacted by us, it is essential that you get in touch as soon as possible so we can help you resolve your case and avoid any further charges.

Received a letter by mistake?

If you have received correspondence in error, for example a letter addressed to someone who used to live at your address, it is important you let us know as soon as possible so we can verify the information and update our records.