Effective Ethical Enforcement
As the current Coronavirus situation affects us all, Phoenix have put a number of measures in place to support the ongoing protection of our staff and customers, whilst maintaining our ability to recover the funds needed by our Local Authority clients for frontline services.
We understand the difficulties some customers may be facing at this time. If your circumstances have changed, please let us know. We may be able to set up a more flexible payment plan if you contact us now.
If your income is affected by Coronavirus (COVID-19) you may be able to claim additional support to help you through this period. Your income may be affected due to working less, no longer working, self-isolating, or caring for someone who is sick.
Our online Benefit and Budgeting Calculator is being updated to reflect entitlements as they change over this period. Using the information provided on the form, our Welfare Team or your own debt advisor can help you build a sustainable and affordable plan to help you manage your debt.
Our Contact Centre and Welfare teams are still here to help on 0333 323 0333, although we have temporarily reduced our operating hours to 8am - 6pm Monday to Friday. You can also continue to manage your account, set up an arrangement or make a payment 24/7 via our online Customer Portal, or our automated telephone service on 01204 822 422.
The Money Advice Service recently published new online resources for people affected financially by the outbreak, which you may also find useful:
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